Shipping policy
DELIVERY
If delivery is arranged at the time of purchase through a 3rd party contractor we use, then we cannot be made responsible for any delay in delivery times as we do not have control of their schedules.
If it is a single-man delivery, it would be the customer's responsibility to assist the deliveryman in retrieving the product from the vehicle. Please ensure the surfaces of the property are safely accessible, and the delivery man will be required to always wear protective footwear.
It is the customer's responsibility to be at the point of delivery, and we cannot accept any liability for the delivery not being successful and the product being returned to the warehouse. The customer will have to bear the re-delivery fee.
When requesting a quote, please be advised that the quote provided is for standard delivery to the ground floor. If the product must be delivered to another level, a different quote would apply.
PRE-ORDERS
We can only advise customers of an estimated waiting period for products. The actual time of arrival will depend on the receipt of stock from the retailers. We cannot offer refunds or provide free delivery if there is a delay in the stated time frame. Once the product is received in the store, it is up to the customer to arrange to deliver the product as soon as possible.
Important Notice: Due to conditions such as bushfires, floods, any other natural disasters, pandemics, or any other unforeseen occurrences, the quoted time frames would then vary, and the company will advise the customers of the delay. If the delay is not attributable to the company, the company reserves the right to extend the time frame to allow the successful delivery of the product. this website.
If delivery is arranged at the time of purchase through a 3rd party contractor we use, then we cannot be made responsible for any delay in delivery times as we do not have control of their schedules.
If it is a single-man delivery, it would be the customer's responsibility to assist the deliveryman in retrieving the product from the vehicle. Please ensure the surfaces of the property are safely accessible, and the delivery man will be required to always wear protective footwear.
It is the customer's responsibility to be at the point of delivery, and we cannot accept any liability for the delivery not being successful and the product being returned to the warehouse. The customer will have to bear the re-delivery fee.
When requesting a quote, please be advised that the quote provided is for standard delivery to the ground floor. If the product must be delivered to another level, a different quote would apply.
PRE-ORDERS
We can only advise customers of an estimated waiting period for products. The actual time of arrival will depend on the receipt of stock from the retailers. We cannot offer refunds or provide free delivery if there is a delay in the stated time frame. Once the product is received in the store, it is up to the customer to arrange to deliver the product as soon as possible.
Important Notice: Due to conditions such as bushfires, floods, any other natural disasters, pandemics, or any other unforeseen occurrences, the quoted time frames would then vary, and the company will advise the customers of the delay. If the delay is not attributable to the company, the company reserves the right to extend the time frame to allow the successful delivery of the product. this website.